Korea’s Skin-First Philosophy
Korean women are super-conscientious about skincare! It’s almost an obsession in Korea to get – and maintain – healthy skin. You’ve heard of the 10-step Korean skincare routine, right?
K-Beauty brands take a skin-first philosophy. Instead of masking skin issues (makeup, concealer), the brands have made a concerted effort to treat the root causes. In fact, Korean beauty brands spend millions in R&D every year to test new ingredients, materials and application methods for skincare. These new ingredients are showcased via face masks.
Past hit-ingredients include: Snail Mucin (for dry skin, makes the skin look dewy), Sea Buckthorn (for anti-aging and rejuvenation), Mungbean extract (for acne, reduces redness & blemishes), Egg Whites (pore tightening). And the list goes on & on…
Katie has an enthusiasm for testing out these new skincare ingredients. In fact, Katie has reached VIP member status at Olive Young (one of the most popular beauty pharmacy in Korea). VIP because she spends half her paycheck there! 😅 Katie’s been wanting to share Korea’s latest face masks with our Neighbors across the world. So here it is…
Katie’s Face Mask Delivery Service
Tell me more!
Each month, Katie will hand-pick a selection of the latest Korean face masks and have them delivered to you. Try each mask and make a (mental) note of the ingredients that are particularly effective for your skin. Then, leave a review for others in our community.
Is this a subscription service?
Yes, it’s a monthly service. There are two monthly plan you can choose from:
- Katie’s Picks (5 packs) – $18.99/month (cancel anytime)
- Katie’s Haul (8 packs) – $24.99/month (cancel anytime)
- …and gift options (details in FAQ)
$18.99/month (cancel anytime)
$24.99/month (cancel anytime)
What type of masks can I expect?
We pick out the latest and/or best-selling masks from Korea. We’re talking masks that are currently being sold off the shelves in Korea. Here are a few examples…
Or click here to check out what we’ve picked in the past.
(Note: We have come across online shops that are selling faux Korean face masks! Others were bulk-buying leftover masks from generic (no-name) brands and passing them off as premium Korean brands. It’s a shame but watch out!)
Where are you sourcing from?
Katie works in Garosugil, a trendy district in Seoul that’s world-renowned for beauty & plastic surgery clinics. She’s also just a few steps away from Korea’s leading beauty pharmacies and brands. She’ll pick masks from the shops below… and more!
We also provide an ingredient list analysis for each mask!
We provide a breakdown of the ingredients in each face mask! That’s right, we wanted to go the extra mile for you… as we think it’s important for you to know what goes in your product. Each mask’s ingredient list is scored based on the EWG Rating System. For example, click here to see the ingredient list analysis of our November 2018 package.
Please note: EWG is seen by many to be more on the alarmist side in their assignment of risk ratings – resulting in rating ingredients as riskier than they actually are. We recommend using this a reference point rather than a strict guide of ingredient safety and to always do further research on ingredients that you may find suspect.
Q: I’m considering signing up. Are there any extra fees?
A: Nope! No additional shipping or handling fees. Just the stated prices of $18.99 or $24.99/month
Q: When do I get billed?
A: The first payment will be billed immediately. The next recurring billing date is the same as your sign-up date. (Ex. If you signed up on Nov 10th, the next payment will be Dec 10th)
Q: Do I get billed automatically?
A: Yes, your account is renewed automatically. But rest assured, you can cancel anytime.
Q: How do I cancel?
A: To cancel your subscription, please do the following two steps:
1) Login into My Account, click on My Subscriptions and press the Cancel button.
2) Login into your PayPal and cancel the recurring monthly payments to Future Neighbor.
(Login to PayPal -> Click the Settings Icon -> Click on Payments tab -> Click Manage Automatic Payments)
Q: I would like to upgrade/downgrade my plan.
A: Sure! Simply cancel your current plan first. Then purchase the plan you want.
Q: I would like to pause my plan.
A: Unfortunately, we don’t have the ability to “pause” your plan. Simply cancel and re-subscribe when you’re ready.
Q: How do I resubscribe?
A: Login into My Account. Click on My Subscriptions and press the Resubscribe button.
Q: What is the refund policy?
A: We can issue a refund as long as the package hasn’t shipped out from Korea. If the package has already shipped, no refund will be issued.
Q: Do I have to go through PayPal?
A: Yes, currently we only accept payments via PayPal.
Q: I was billed on error – or other issues
A: Please email us and we’ll take care of the issue ASAP. (We want happy neighbors!)
Q: I just ordered! When does my package ship out from Korea?
A: We will ship out in 3 waves to get it to you ASAP. If you’re sign-up date is between…
- 1st ~ 10th: It will ship out from Korea on the 13th
- 11th ~ 20th: It will ship out from Korea on the 23rd
- 21st ~ 31st: It will ship out on the 3rd (of the following month)
[Note: We go by Korea Standard Time (UTC+9). If the 13th, 23rd or 3rd is a Korean holiday or weekend, we’ll ship out by the next working business day.]
Q: How long will it take to reach my house?
A: It’s international delivery, so it takes some time! We estimate 10-14 business days after your order is shipped out of Korea.
Q: What countries do you ship to?
A: We ship globally 🌏
Q: Do I get a tracking number?
A: Yes, we will email your tracking number to you a few days after your order is shipped out from Korea.
Q: I want to change my address.
A: Login to My Account. Click on My Subscriptions and Change Shipping Address.
Q: My shipment never came.
A: If it passes 21 business days since you received a tracking number, email us. We’ll look into it and process a full refund if the package is lost-in-transit.
Q: Can I send it as a gift?
A: Yes, you can. All gift options are a one-time purchase. It costs slightly more: $20.99/package or $26.99/package.
Q: Why does the gift option cost more?
A: Monthly subscription allows us to pre-order larger amounts – we get deals at the store for that. When it’s a one-time order (gift), it’s harder to anticipate demand for each month.
Q: Can I send myself a gift?
A: Yes, why not? 😄
Q: I want to gift a friend.
A: Sure, two things to remember when checking-out: (1) Fill-in your friend’s phone number in the billing info section (2) Fill-in your friend’s address in the shipping info section.
Q: Can I include a message for my friend?
A: Yes! We’ll even handwrite your message onto a card. Type your message into the Order Notes section at checkout 😊
Korean Face Mask FAQs
Q: Are the instructions in English?
A: Almost all of the face packs have English instructions on the back. Flip it around and look at the backside, near the bottom (might be small text). For those that don’t we stick on English instructions.
Q: It’s my first time. How do I use it?
A: Before you put on a mask, rinse your face and dry off with a towel. Then do the following: 1) Remove the mask from the package 2) Unfold the mask and align it over your face 3) If there is any remaining essence left in the bag, pat it over your neck, arms, legs, etc. 3) Kick back and relax for 15-30 minutes (try not to talk or laugh!) 4) Peel off and discard the face mask 5) There will be a layer of essence leftover on your face – gently pat it into your skin 6) Enjoy life!
Q: How long should I leave a face mask on for?
A: Typically, for 15-30 minutes (look at the instructions). But we wouldn’t recommend leaving it on for longer than 30 minutes. The mask will start to dry out and reabsorb moisture – away from your skin!
Q: Do I need to wash my face afterwards?
A: No! After you discard the mask, there is a layer of essence leftover. Pat it down into your skin. That’s where all the rich nutrients are…
Q: There’s extra essence in the bag, should I throw it away?
A: No! Use the leftover essence on your body: necks, arms, elbows, etc. If you’re friend or partner is nearby, apply some to his/her face 🤓
Q: How often should I face mask?
A: Lately, there is a growing trend in Korea to face-mask daily. But, many people face mask 1-3 times a week! It’s really up to you.
Q: When should I face mask?
A: Apply at night (before going to bed). Or in the morning (before putting on make-up).
Q: Can I reuse a face mask?
A: Nope – it’s one-time use only.
Q: Do you plan on selling the masks individually?
A: Yes, we plan to sell them individually on Gochujar (launching Dec 2018). Let us know which ones you like the best, so we can prioritize them in our store! 🕺
Q: I have some additional questions.
A: Please email us – we’ll get back to you within 24 hours.